Refunds/Return Policy


Standard Policy:


  • This policy covers MetraShop and supporting items purchased on by customers within the United States.


  • For devices purchased elsewhere please consult the respective retailer's policy by contacting them directly.


  • You have 30 calendar days to return the MetraShop frame and/or accessory from the date you received it.


  • All accessories and documentation that were included when you received delivery must be returned with no damage or use.


Refund Policy


  • Due to the nature of our fast limited supply sourcing we do not offer refunds to the original form of payment.


  • Once we receive the item and verify it is undamaged we will initiate a refund. Refunds will be credited to a MetraShop gift card. Refunds are processed within 5 - 7 business days of receipt of the returned item.

  • Please contact your card issuer for questions about when the credit will be posted to your account. Typically this occurs within 2-3 business days.